Draft for Sue Ryder Ireland's approval This policy is a draft and is not yet in force. To confirm before launch: the refund window (30 days), the contact email address, and the link to the feedback and complaints page.

Donation, cancellation and refund policy

One-off donations

If you made a mistake (for example the wrong amount or a duplicate donation), contact us within 30 days at info@sueryderireland.ie or +353 (57) 87 31071 and we will refund it in full.

Monthly and yearly donations

Your donation continues until you cancel. You can cancel at any time online using the link in any of our emails or in your donor account, or by contacting us. Cancelling stops all future payments straight away and we will confirm it by email. For yearly donations we email you at least 14 days before each payment. If you are charged after you cancelled, or a payment was taken in error, we will refund it in full.

Changes

We will email you at least 7 days before any change to the terms of your regular donation.

Tax relief

If we have claimed tax relief on a donation that is later refunded, we will correct our claim with Revenue.

Questions or complaints

Contact us at info@sueryderireland.ie or +353 (57) 87 31071, or write to Sue Ryder House, Ballyroan, Co. Laois. See our feedback and complaints procedure (page to follow). You can also raise a concern with the Charities Regulator.

Sue Ryder Foundation Ireland, Registered Charity Number (RCN) 20035693, CHY 12296.